HELP

This section provides answers to troubleshooting issues.

Why does it take so long for the network to load?
The loading time depends on your computer's connection speed. Broadband connectivity is optimum; using a cable or dial-up connection will result in slower load times.

Why won't the video play?
If you are experiencing problems viewing videos, ensure that your browser and system are up to date. Using Chickasaw.tv is optimized for modern browsers.

What bandwidth requirements produce the highest quality viewing results?
Chickasaw.tv broadcasts in high definition. As a result, video files are best viewed using a broadband connection speed of at least 10 Mbps. If you are unsure of your connectivity or speed, you can check it by visiting speedtest.net or a similar website. While Chickasaw.tv channels will function using cable or dial-up connections, it may result in slower load times and less-than-optimum streaming quality.

What are the minimum system requirements to watch videos?
For Windows: 

• Operating System: Windows 7 or later 

• Browsers: Firefox 60+, Google Chrome 68+, Microsoft Edge 80+ 

• Broadband Internet connection or access to a high-speed network 

• Resolution: 1920x1080 or higher

For Macintosh: 

• Operating System: macOS 10.12 Sierra or later 

• Browsers: Firefox 60+, Google Chrome 68+, Safari 12+ 

• Broadband Internet connection or access to a high-speed network 

• Resolution: 1920x1080 or higher

Can Chickasaw.tv content be accessed on a portable device?
Yes. The entire Chickasaw.tv network is available on both smartphones and tablets.